RacePrep help center
Start here when something is not working or you need a quick answer. For step-by-step help, see the tutorials and the user guide.
Find it fast
- Step-by-step tutorials: nine short walkthroughs, from installing the app to a car, a maintenance plan and your crew
- Start here: signing in, finding your way around and the free trial
- Track maintenance: the Dashboard, what each car tracks, and servicing an item
- Weekly Inspection: the weekly checklist and the items on it
- Tasks and lists: the Task List, the shared shopping list and the parts library
- Laps and Race History: logging laps after a race and reading the history
- Team and cars: cars, crew members and invite codes
- Account: My Profile, subscriptions, Refer Friends, signing out and deleting your account
- Messages in the app: every message RacePrep can show, what it means and what to do
- Icons, badges and FAQ: what each icon and badge means, limits, connection fixes, and the questions racers ask most
Read this first
- You need a connection. RacePrep reads and writes everything on the server. Offline you get a "No internet connection" bar and changes will not save.
- Lap entries can't be undone. You cannot edit or delete a Race History entry from the app. If you logged laps twice, open the card, type the correct total in the large box and save.
- One owner, everyone else is crew. A team belongs to the racer whose account created it, and the owner holds the subscription. Anyone the owner invites uses RacePrep for free.
- Deleting is permanent. Deleting a card or using Reset Car erases its data for good. To keep a card's history, swipe the card and use Move to park it in the Garage.
Quick answers
Do my crew members have to pay?
No. The team owner holds the subscription. Anyone the owner invites uses RacePrep for free.
Do I need to be online?
Yes. RacePrep reads and writes everything on the server. Offline you get a "No internet connection" bar and changes will not save.
Can I undo laps I entered twice?
Not as a history entry. Open the card, type the correct total in the large box and save. The history keeps both lines but the count is right.
How do I cancel a subscription?
In your App Store or Google Play account. RacePrep has no cancel button, and canceling in the store stops the renewal.
How do I delete my account?
Open My Profile and tap Delete my account. That opens the RaceYear deletion page in your browser, where you make the request.
Why does sign-in say "Login failed"?
The email or password was rejected, or the server could not be reached. Check the spelling and the capitals in your email, then try Forgot Password? on the sign-in screen. See sign-in fixes.
Why is the dashboard covered by "Subscription Required"?
The trial or the subscription has ended. Your data is safe. Tap Buy Subscription. See subscription fixes.
I paid but my subscription is not showing. What now?
Pull down to refresh, then tap Restore Purchases. Contact us with your store receipt if it is still missing. See subscription fixes.
Why does my invite code not work?
Codes are 8 characters. Check the code with the team owner, who can send it again. See team and car fixes.
Why is a card orange or red when it should not be?
Check the two thresholds on the card. A notification threshold set higher than the maintenance threshold makes the card jump straight to red. See dashboard fixes.
Why did the weekly checklist not reset?
Resetting is manual. Tap the circular arrow in the title bar, then Reset tasks. See inspection fixes.
Why did my change not save?
RacePrep has no offline queue, so nothing is retried on its own. Pull down to refresh and make the change again. See connection fixes.
More answers are on Icons, badges and FAQ.
Contact RacePrep
If something is not working, or you cannot find the answer here, contact us. Please include which app you are using (RacePrep), your device and operating system, the version shown at the bottom of the side menu, and what you were doing when the problem happened. A screenshot of any message helps. You can also open the help page from the side menu, under Help and Freedback.