RaceTrips help center
Quick answers to what racers ask most, and how to reach us. For step-by-step screens, see the Tutorials. For every screen in detail, see the user guide.
Find it fast
- Step-by-step tutorials: the best first stop if you just installed the app.
- User guide start page: signing in, getting around the app, the free trial and editions.
- Trip reports: creating a trip, prize money, expenses and Smart Scan, miles, rainouts.
- Tags and templates: sort trips with tags, reuse a trip's expenses.
- Season stats and tax reports: Season Snapshot, Alerts, Custom Report Builder, Tax Summary, emailing reports.
- Account and purchases: My Profile, buying an edition, signing out, deleting your account.
- Icons and FAQ: what each icon means, every message in the app, platform limits, fixes that apply across the app, common questions.
Read this first
- RaceTrips is not tax advice. It organizes your racing income and expenses in a Schedule C layout. Review your situation and the summary with a tax professional before you file.
- The free trial has no time limit. It is limited to a number of Trip Reports, 8 by default. Each trip or rainout you create uses one, and deleting a trip gives it back. Additional expenses and income don't count.
- Deletes can't be undone. Every delete asks first. Deleting a trip removes all its line items, and removing a tag in Manage Tags removes it from every trip.
- Your trips live on your account. Log in on a new phone and your trips are there. Nothing is stored only on the device.
- Buy editions in the iOS or Android app. They are sold only through the App Store and Google Play, not on the web, and your email must be verified first.
Quick answers
Is RaceTrips a subscription?
No. You buy a RaceTrips edition per tax year as a one-time in-app purchase. The free trial has no time limit; it is limited to a number of Trip Reports. More: Your free trial and editions
I used all my trial reports. Can I keep logging?
Yes. You can keep adding trips, expenses, income and miles. Season stats and Reports stay locked until you buy the edition for that year. More: Your free trial and editions
Why can't I buy on the web?
Editions are sold only through the App Store and Google Play. Buy in the mobile app; your account unlocks everywhere you log in. More: Upgrade to Premium and purchases
The Upgrade screen says I need to verify my email.
Open My Profile and tap Send Again on the red bar, then tap the link in the email. More: Create an account and sign in
How does Smart Scan work?
Take or choose a receipt photo. The AI reads the amount, merchant or name and date and fills in the form. Scanning overwrites those three fields, so always review before saving. More: Add expenses and scan receipts
Why is a trip listed in Alerts?
It has no prize money or no travel distance. Add the missing item, or mark the prize N/A, DNQ or RAIN. More: Alerts
How do I get my numbers to my accountant?
On the Tax Summary tab tap Email Tax Summary and Email Receipts of this year. More: Emailing reports and receipts
Is RaceTrips tax advice?
No. It organizes your racing income and expenses in a Schedule C layout. Confirm deductibility with a tax professional. More: A note on taxes
How do I delete my account?
My Profile, then Request Account Deletion, opens the deletion request page.
Why do I see "Login failed"?
Your email and password were rejected, or the app could not reach the server. Check spelling and capitals in the email, and make sure you have a data connection. More: Fixing sign-in problems
Save or Delete seems to do nothing.
Most server errors are not shown as pop-ups; the thin progress bar under the title simply stops. Check your connection, pull to refresh and retry. More: Fixing trip problems
Smart Scan got the amount or date wrong.
Scan results are suggestions. Correct the fields before saving; the scan only fills amount, name and date. More: Fixing expense and Smart Scan problems
The camera or photo library will not open.
"Error: Failed to pick image" usually means permission was denied. Allow Camera and Photos access for RaceTrips in your device Settings. More: Fixing expense and Smart Scan problems
The location icon does nothing when I add miles.
Location Services are off or permission was denied. Turn on Location Services and allow access in Settings, then tap the icon again. More: Fixing miles problems
The store took my payment but nothing happened.
Do not buy again. Pull to refresh, and contact us with your store receipt if the edition does not appear. More: Fixing purchase problems
The verification email never arrives.
Look in spam; it can take a few minutes. Tap Send Again in My Profile. More: Fixing email problems
Nothing works and the progress bar keeps running.
Most likely no connection. RaceTrips has no offline mode; reconnect, pull down to refresh, or restart the app. More: Troubleshooting
Contact RaceTrips
If something is not working, or you cannot find the answer here, contact us. Please include which app you are using (RaceTrips), your device and operating system, the app version shown at the bottom of My Profile, and what you were doing when the problem happened. A screenshot of any message helps.